Digital Workforce Embedded with Cognitive Automation Studio

RPA creates software robots, which simulate repetitive human actions that do not require human thinking or decisions. AI in BPM is ideal in complicated situations where huge data volumes are involved and humans need to make decisions. Incremental learning enables automation systems to ingest new data and improve performance of cognitive models / behavior of chatbots. For example, a cognitive intelligence system can use AI capabilities like OCR to read documents by capturing text from documents and using natural language processing to understand the users, like biodata, invoice items, and terms.

In practice, they may have to work with tool experts to ensure the services are resilient, are secure and address any privacy requirements. Your tools for root cause analysis should provide insights to reduce the effort and time required for design, engineering and testing. State-of-the-art technology infrastructure for end-to-end marketing services improved customer satisfaction score by 25% at a semiconductor chip manufacturing company.

RPA- Robotic Process Automation

If you want a system that performs a simple daily task, intelligent RPA is your man with preset rules. However, if you want a complex system that can handle unstructured data and requires accurate decisions, you should use cognitive intelligence. Data management and analytics solutions are focused on aggregating and displaying information.

In addition to the cost implications of each type of automation, other factors such as the type of data used must be considered to figure out the optimal mix of RPA and cognitive automation that is right for your business. RPA relies on basic technologies that are easy to implement and understand such as macro scripts and workflow automation. It is rule-based, does not involve much coding, and uses an ‘if-then’ approach to processing. The global RPA market is expected to reach USD 3.11 billion by 2025, according to a new study by Grand View Research, Inc.

Predictive Models

With AI in the mix, organizations can work not only faster, but smarter toward achieving better efficiency, cost savings, and customer satisfaction goals. Automating the value of existing automation by bridging the gaps between existing robotic process automation bots, low-code applications and application programming interface integration tools. Automating process workflows and decisions using AI decision engines to complement or replace traditional business rules management systems or business process management systems. These autonomous enterprise capabilities, essentially, bring autonomous driving capabilities to business systems.

  • These include setting up an organization account, configuring an email address, granting the required system access, etc.
  • Thus, it extends the boundaries of human cognition instead of replacing or replicating a human brain.
  • The cognitive automation approach means that the bots can not only do the job, but also make it more efficient over time.
  • You can use RPA to perform mundane, repetitive tasks, while cognitive automation simulates the human thought process to discover, learn and make predictions.
  • If it isn’t sure what to do, it will ask your team for help, learn why, and then continue with the process as seamlessly as a human.
  • RPA and cognitive automation help organizations across industries to drive agility, reduce complexity everywhere, and accelerate value of technology investments across their business,” he added.

A self-driving what is cognitive automation is one where the cognitive automation platform acts as a digital brain that sits atop and interconnects all transactional systems within that organization. This “brain” is able to comprehend all of the company’s operations and replicate them at scale. RPA leverages structured data to perform monotonous human tasks with greater precision and accuracy. Any task that is rule-based and does not require analytical skills or cognitive thinking such as answering queries, performing calculations, and maintaining records and transactions can be taken over by RPA. With robots making more cognitive decisions, your automations are able to take the right actions at the right times. And they’re able to do so more independently, without the need to consult human attendants.

Using automation to get the best of Human Resources

When these are found, you are alerted to the issue to make the necessary corrections. IBM Cloud Pak® for Automation provide a complete and modular set of AI-powered automation capabilities to tackle both common and complex operational challenges. Meanwhile, you are still doing the work, supported by countless tools and solutions, to make business-critical decisions.

What is the advantage of cognitive automation?

The merits include improved business agility, large bandwidth to handle complex tasks, quality of services, decrease in error, lower downtime, etc.

By submitting this form, you agree that Planergy may contact you occasionally via email to make you aware of Planergy products and services. OCR is the mechanical or electronic conversion of images of typed or handwritten or printed text into machine-encoded text whether from a scanned document, or a photo of a document. It is widely used as a form of data entry from printed paper data records including invoices, bank statements, business cards, and other forms of documentation. Video Pearson embracing automation Watch the case study video to learn about automation and the future of work at Pearson. Make your business operations a competitive advantage by automating cross-enterprise and expert work. From your business workflows to your IT operations, we’ve got you covered with AI-powered automation.

Insights from the Game of Go: Discussing ML prediction

Automatically categorizing product data from various sources into one global set of structured data. Leia, the AI chatbot, retrieves data from a knowledge base and delivers information instantly to the end-users. Comidor allows you to create your own knowledge base, the central repository for all the information your chatbot needs to support your employees and answer questions. With Comidor Document Analyser Models, enterprises can scan documents such as invoices and create digital copies. The text extracted from the document is saved in a text field and can be used within any workflow.

repetitive tasks

Cognitive Automation relies on analytics and the intelligence encapsulated in the latest AI/machine learning and multivariate models to make real-time recommendations. With access to harmonized data, the process to create and train models is accelerated. A platform must also make these models available to any open development environment. Benefits RPA supports innovation by taking over the repetitive tasks, freeing up employee time for more cognitive tasks.

Differences Between RPA and Cognitive Intelligence

Companies looking for automation functionality will likely consider both Robotic Process Automation and cognitive automation systems. While both traditional RPA and cognitive automation provide smart and efficient process automation tools, there are many differences in scope, methodology, processing capabilities, and overall benefits for the business. To seize the automation potential created by the rise of AI, nowadays cognitive automation predominantly relies on ML (Butner & Ho, 2019; Lacity & Willcocks, 2018b), which we introduced in the conceptual foundations section of this paper.


Furthermore, we point out the complementary relationship between rule-based and cognitive automation approaches for non-cognitive and cognitive knowledge and service work. The next breed of Business Process Automation is Intelligent Process Automation . Exactly as it sounds, it is the concept of injecting intelligent, machine learning capabilities into Robotic Process Automation. This amplifies the capabilities of automation from simply “if this, then that” into more complex applications.


Intelligent automation simplifies processes, frees up resources and improves operational efficiencies, and it has a variety of applications. An insurance provider can use intelligent automation to calculate payments, make predictions used to calculate rates, and address compliance needs. Electronic markets are becoming more and more data-driven, which is facilitated by developments in AI, ML, as well as the pervasiveness of data being produced and being accessible . This requires orchestrating software robots (i.e., cognitive automation and RPA systems) and other information systems such as WfM systems as well as applications that vary in their “weight” of IT implementation.

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Now let’s understand the “Why” part of RPA as well as Cognitive Automation. A task should be all about two things “Thinking” and “Doing,” but RPA is all about doing, it lacks the thinking part in itself. At the same time, Cognitive Automation is powered by both thinkings and doing which is processed sequentially, first thinking then doing in a looping manner. RPA rises the bar of the work by removing the manually from work but to some extent and in a looping manner.


Roots Automation was founded specifically to bring Digital Coworkers to the market at scale and reduce the barrier to entry to insurance, banking, and healthcare organizations around the globe. Cognitive Process Automation learns from observing Claims Adjusters and creates its own algorithms for approving or denying claims. If it isn’t sure what to do, it will ask your team for help, learn why, and then continue with the process as seamlessly as a human. This level of technology can even help Underwriting teams determine straightforward policy administration, Finance manage Accounts Payable, and Human Resources put onboarding and offboarding on autopilot. The newest, emerging field of Business Process Automation lies within Cognitive Process Automation .